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This policy explains exactly what personal information phqq collects when you open an account, how that information is used within our platform, and the choices available to you at any point. Availability of our services depends on local law and is limited to eligible regions.
When you register with phqq, we collect the details you enter — name, contact information, date of birth for age verification, and account credentials. We also record activity tied to your session: which sections you navigate, how long pages are open, and the device type used to access the platform. Payment-related data — such as your Maya wallet reference, Bank Transfer account identifiers, or GCash-linked details — is handled through the respective payment processor and is never stored in full on our servers. We retain only the transaction references needed for account reconciliation and support queries. We do not sell your personal data to third parties for marketing. Data collected through cookies and session tracking is used solely to keep your account session active, remember your in-account preferences, and measure which parts of the platform you visit most. Our data practices are subject to applicable law in the regions where access is permitted. If any part of this policy conflicts with local data protection rules applicable to your region, the more protective rule applies. You can review the data fields we hold on your account by submitting a request through our support channel.
Maya wallet reference numbers are passed to the payment processor and stored only as transaction identifiers in your account history.
Bank Transfer details you submit are used solely to process your request and are not retained beyond the reconciliation period required by our records policy.
GCash deposit and withdrawal references appear in your account wallet history. The full GCash account number is never stored on our platform side.
We use session cookies to keep you logged in and to recall your last-viewed section. You can clear these from your browser settings at any time without affecting your account.
Not every service connected to your phqq experience falls under this policy alone. Here is a clear breakdown of what is and is not within its scope so you know exactly where your data rights sit.
Login credentials, session tokens and account verification steps are fully within this policy. We control how that data is stored, how long it is kept and who can access it internally.
Transactions made through Maya, Bank Transfer or GCash are processed by those payment providers under their own privacy terms. We hold only the reference data; the payment provider holds the full transaction record.
Game content from studios available in the lobby — including titles from PG Soft, Pragmatic Play and Microgaming — is delivered through those providers' systems. Their data practices for game session data are governed by their own policies.
Any external link you follow from our platform leads to a site outside our control. This policy does not extend to what those third parties collect. Check their own privacy terms before sharing information there.
You have practical options when it comes to the personal information we hold. Start by logging into your account — your profile section shows the contact details, name and linked payment references currently on record. If anything is wrong or out of date, you can edit standard fields directly from within account settings. For changes that require identity verification, such as updating the name on your account, submit a request through our support channel and we will walk you through the steps shown there. If you want to know the full extent of data we hold, you can make a formal data access request and we will provide a summary within the period set by applicable local rules. To raise a concern about how your data is being handled, contact us directly rather than waiting — our team reviews data-related queries separately from general account support so responses stay focused.
Log in and open your account profile to see the personal details and payment references currently stored against your account.
Edit standard contact fields directly in account settings. For name or identity changes, submit a request and follow the verification steps our support team provides.
Send your query through our support channel with your account reference included. Data questions are handled separately from general account issues.
You can request a summary of the personal data we hold on your account. We respond within the period required under local rules applicable to your region.
If you have a question about this policy, want to correct something on your account, or need to submit a formal data request, here are the ways to reach us directly. All data-related messages are logged and tracked separately from general support tickets so nothing falls through.
Send your data request or privacy question to our support email. Include your registered account email and the specific action you need — access, correction or deletion. We confirm receipt and follow up within the period local rules require.
Log into your account and open the support section to submit a message directly. This route automatically attaches your account reference so our team can locate your records without you having to include extra details.
Our support team handles queries from eligible Philippines regions. If your question relates to Maya, GCash or Bank Transfer records in your account history, note the relevant transaction reference in your message to speed up the review.
Our approach to your data is built around what we actually collect and how long we need it. We do not hold data beyond the period required for account operation, legal compliance and transaction reconciliation. When you close your account, we follow the retention schedule set by applicable local rules before removing your records from active systems.
Access to your account data internally is limited to staff with a direct operational need. Login sessions use token-based authentication, and your password is stored in encrypted form. We do not have access to your full payment credentials for Maya, GCash or Bank Transfer.
We use functional cookies to maintain your login session and remember in-account preferences like your last-viewed section. Analytics cookies measure page-level traffic in aggregate — no individual identity is attached. You can clear cookies from your browser without losing your account.
Account data is kept for the period needed to operate your account and meet legal obligations in eligible regions. After account closure, records are moved to restricted storage and removed on the schedule required by local rules. You can ask us about the specific retention period that applies to your account.
When this policy changes in a way that affects your rights, we post an update notice within the platform and date the revised policy at the top of this page. Continued use of your account after a notice period constitutes acceptance of the updated terms. If you disagree, contact support before the notice period ends.
These are the questions we hear most often about data, account records and privacy choices. If yours is not here, send it through our support channel and we will answer it directly.
We collect the name, contact details and date of birth you enter during registration, plus session data like your device type and the sections you visit. Payment references from Maya, GCash or Bank Transfer are stored as identifiers only — not full account numbers or card details.
We do not sell your personal data. We pass only the minimum data needed to payment processors — Maya, GCash, Bank Transfer — to complete transactions. Game content providers receive session-level data to operate the games you open; their own privacy terms govern what they do with that data.
Log in and check your account profile first — it shows current contact details and linked payment references. For a full data summary, submit a formal access request through our support channel with your account email included. We respond within the period local rules require.
Yes. Standard fields like your contact email can be updated directly in account settings. Changes that touch your identity — such as the registered name — require a support request and verification steps our team will outline. We aim to process corrections without unnecessary delay.
After closure, your data moves to restricted storage and is removed on the schedule required by applicable local law. Transaction records may be retained longer where financial regulation requires it. You can ask our support team for the specific retention period that applies to your region.
Send a message through our in-account support section or by email. Mark it clearly as a data privacy concern and include your account reference. Data queries are handled separately from general support so they get a focused review. We acknowledge your message and follow up within the timeframe local rules set.