Slots / Casino
These terms set out the rules that apply when you access phqq, open an account and use our sports betting, casino or wallet features. Access to the platform depends on local law and is available only where permitted in your region.
By opening an account on phqq, you confirm that you have read these terms and that you agree to follow them each time you access the platform. The terms apply to every feature available under your account — sports markets, casino lobbies, wallet movement and account management. Where you fund your account using Maya, Bank Transfer or GCash, the transaction conditions described in these terms apply alongside any terms your payment provider publishes separately. We may update these terms when platform conditions change; the version shown in your account dashboard after login is always the current one. Continued use after an update means you accept the revised terms. If any part of these terms conflicts with local law in your region, that part does not override the applicable local rule — access to our platform is available only where local law permits it. Questions about how a specific term applies to your account can be directed to our support team through the contact path shown in your account. We do not accept liability for actions taken in reliance on an outdated version of these terms that you did not retrieve from your account dashboard.
Not every action you take on phqq falls under exactly the same rules. Four distinct areas are covered below so you know which part of the policy applies to each part of your experience.
Covers how you open, verify and maintain your phqq account, including login credentials, account security and the responsibility to keep your details accurate. Account access rules apply from the moment you complete registration and remain in effect for as long as your account is active.
Applies to every movement of funds inside your account wallet — deposits via Maya, Bank Transfer or GCash, withdrawals and any transfer between your sports and casino balance. Transaction limits and verification steps are shown in your account at the time of the transaction.
Governs how you access sports markets, casino game lobbies — including titles like Tongits Classic, Bingo Pinoy and Limbo Crash — and sportsbook features. Content availability may vary by region; what is shown in your lobby reflects what is available where local law permits.
Payment providers such as Maya or GCash, and game studios whose titles appear in the lobby, operate under their own terms. Our terms do not override those, and we are not responsible for third-party policies. Check each provider's own conditions where relevant.
These terms are not one-directional. You have practical options available to you at each stage of your account relationship with phqq. Your transaction history — every deposit, withdrawal and balance movement — is accessible in your account dashboard after login; that record is the authoritative source if a discrepancy arises. If your account details change, the correction path is in your account settings under the relevant field; keeping details current is both your right and your responsibility under these terms. Where you believe a transaction or account action has been handled incorrectly, you have the right to raise the matter with our support team before any further escalation. We aim to acknowledge all policy-related queries and provide a substantive response through the contact channel you use.
Your full transaction log is available in the account dashboard after login. Each entry shows the method used — whether Maya, Bank Transfer or GCash — the amount and the timestamp. That log is the reference point for any account question.
You may update contact information and account preferences in your account settings at any time. For changes that affect identity verification, follow the steps shown in the verification section of your account — do not edit those fields without completing the process shown.
If a term is unclear or you believe it has been applied incorrectly to your account, contact our support team directly. Use the live chat or email path visible in your account. Describe the specific transaction or account action in question so we can respond accurately.
You may close your account at any time by contacting support. Any balance in your wallet at the time of the request will be processed according to the withdrawal steps shown in your account. Account closure does not cancel an active transaction already in progress.
When a policy question comes up, the fastest path is through the contact channel tied to your account. Each route below is monitored; choose the one that suits the nature of your query.
The live chat button is visible on the bottom corner of every page once you are logged in. Use this for account-specific questions where you need a quick, direct answer about how a term applies to your situation.
For detailed policy queries — especially those involving a transaction record, a wallet discrepancy or an account correction — email is the right channel. The address is shown in the Support section of your account dashboard after login.
Your account's Help section contains a structured set of policy topics, including account rules, wallet conditions and the current version of these terms. Check here first; many common questions are answered without needing to contact the team directly.
Transparency about how we manage your account data and policy obligations is part of how phqq operates. The following four areas cover what we do and where you can verify it.
We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can see what is held about your account in the data section of your account dashboard. We do not retain payment credentials beyond what your chosen provider requires.
We use session cookies to keep your account login active and to save your lobby position between pages. No advertising or cross-site tracking cookies are set without your acknowledgement. The cookie settings panel is accessible from the footer of any page on the platform.
Your account is protected by credential-based login. If your login details change or you suspect unauthorized access, the security section of your account settings shows the steps to follow. We do not contact you asking for your password — treat any such message as suspicious and report it via live chat.
When these terms are updated, the revised version is published in your account dashboard and a note is shown the next time you log in. We do not send the full terms by push message; you retrieve the current version by opening the Terms section of your account after login.
The questions below come up regularly when account holders review these terms. Each answer points to the specific place in the platform where you can confirm the relevant detail.
The version shown in the Terms section of your account dashboard after login is always current. We do not distribute terms by email as confirmation of currency — always retrieve the live version from your account. If the dashboard shows a version date, that is when the last update took effect.
The phqq account terms apply equally regardless of which payment method you use. However, Maya and Bank Transfer each operate under their own provider conditions in addition to ours. Those provider conditions are separate; check them directly with your payment provider for anything specific to the transfer process itself.
Access to phqq depends on local law and is available only where permitted in your region. If you travel to or reside in a region where access is restricted under local law, your ability to log in or transact may be limited. The platform applies regional eligibility checks at login; this is not a discretionary decision on our part.
Any remaining balance in your account wallet at the time you request closure is processed via the withdrawal method you have on file — Maya, Bank Transfer or GCash, depending on what is verified on your account. The steps and any required verification are shown in your account settings when you initiate the closure request.
Open your transaction log in the account dashboard, locate the specific entry, then contact support via live chat or the email address shown in your account's Help section. Provide the transaction reference and the date. We review each dispute against the account record and respond through the same channel you used to raise it.
The account-level terms — wallet rules, eligibility, account security and data handling — apply across all game categories, including Tongits Classic and Bingo Pinoy. Individual game mechanics, round outcomes and any in-game prize conditions are governed by the rules displayed within each game itself before you begin a round.